Returns Procedure

Important - Commissioned items and earrings are non-returnable.

Before returning any purchase, you must contact Nessa Warner by email and inform her that you will be returning the item. (

The item must be in perfect unworn condition and returned with all its original packaging.

You will be responsible for the delivery costs of returned items or for lost or damaged goods whilst in transit.

The item must be fully insured to the value of the purchase price.

(Within the UK) The item must be returned via the means by which it was sent to you i.e. either via Royal Mail Recorded Delivery or Royal Mail Special Delivery.

Returns from outside the UK must be sent via a fully insured delivery service.

We are unable to accept responsibility for the non-arrival of returned goods.

Once the item has been received and deemed to be in perfect condition, you will be refunded.

The refund will be made to the card which was used for the purchase.

Returns Form - download here